Excellent Customer Service!

I wish to let you know of my recent experience with Spinelli Toyota Pointe Claire new car department.


On Thursday, June 30 around 8:00 pm, my wife and I went into the sales department unannounced and asked if Angela D’Antonio was in the office.  I have dealt with Angela for the purchase of my last five Corollas.  Angela was very busy and it was the end of the day, however, she excused herself from a meeting just to see us and address our issues.  She took us into her office and listened to my dissatisfaction that I had visited the used car department and the offer for trade-in on my old Corolla was so low.  She called the evaluation department and then explained to me the reasons for such a low quote.


She then went through my options to purchase/lease a new 2016 Corolla LE with the best offer she could give to me.  We accepted her offer of lease during that impromptu meeting.  We just wish to let you know how she went above and beyond her duties in order to satisfy a long time loyal customer. We then met with Mary Greenstein-Campbell who was our financial agent.  She processed my wife’s credit seamlessly and proceeded to offer many services through Toyota.  She did not assert any pressure on us and we felt very comfortable working with her.


The following Tuesday, we took delivery of the new car with Mr. Steve Guilbault.  He introduced himself and then took the time to give a very detailed orientation and instruction to my wife and my daughter who are the principal drivers of the new car.  The paperwork was all in order, well explained to my wife and then signed without any issues.


I just wish to let you know that we are extremely happy with the customer service which was given to us on this very last minute meeting without an appointment.   You are extremely fortunate to have such professional and caring staff representing your product.


Please convey my thanks and appreciation to Angela, Mary, and Steve and their managers.



Sincerely,


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